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Director of Content and Brand Partnerships

VR WORLD is building the Future of Social Entertainment. Helped by Virtual Reality and other 21st century technologies, we created another way to reconnect with friends, celebrate with colleagues and have fun like never before. We are looking for an experienced teammate to join our team as Director of Content and Brand Partnerships. ONLY CANDIDATES WITH EXPERIENCE IN CULTURAL ATTRACTION, GAMING, MEDIA & ENTERTAINMENT INDUSTRIES ARE INVITED TO APPLY.

SUMMARY

The Director of Content and Brand Partnerships function focuses on the relationships that propel VR World leadership in showcasing the best of AR/ VR storytelling, enable strategic brand development, revenue and and growth.

You will be responsible for sourcing actionable insights and understanding trends about potential partners, programs, and our diverse audiences. You will develop relationships and engagement strategies with content providers and strategic brand partners from project inception through execution. You will work with cross-functional stakeholders to help reach new audiences, introduce VR World, and amplify the brand messaging. You will learn about a broad range of products and navigate rapidly changing technology, markets, and competitive environments. You will solicit, and evaluate opportunities, develop content calendars, product or partnership strategies, build partnerships, collaborate with many internal groups, and negotiate agreements across the business.

RESPONSIBILITIES

  • Evaluate content and brand opportunities, and present recommendations to the management team. Communicate and collaborate with a broad range of industry players.
  • Provide Content Vendor/Partnership management. Drive partner negotiations and manage the business strategy, financial terms, deal timelines, and contract process from start to finish.
  • Build, maintain and evolve content calendar.
  • Develop content roadmaps and own day-to-day content management operations and tasks in support of product launches, marketing initiatives, and regular maintenance
  • Identify and cultivate brand partner opportunities for strategic relationships and sponsorships
  • Create, package and close
  • Proactively prospect & maintain new sales opportunities
  • Develop & maintain strong relationships with top experiential agencies, important decision makers at client/ content/ brand level and their agencies
  • Create compelling & creative sales presentations uniquely designed to excite and close
  • Effectively manage the proposal/closing process (pricing, packaging, negotiating, value determination)
  • Account tracking and reporting

QUALIFICATIONS

  • BA/BS degree
  • 5 years plus experience in interactive media / experiential retail; proven track record, a GO GETTER
  • Driven, high energy, and passionate about entertainment/ hospitality / AR/VR / film, art, gaming
  • Self-starter, creative, outstanding work ethic, ability to manage multiple projects at one time
  • Confidence, ability to open doors, secure high level meetings with key decision makers
  • Demonstrated strong network in entertainment / consumer / lifestyle
  • Excellent oral & written communication skills

Floor Manager

ABOUT THE ROLE

As a Floor Manager, you will manage a 40+ team of instructors and technicians. Working under the General Manager, you will be responsible for the day-to-day operations, providing for a smooth and excellent guest experience with a strong focus on strong customer service skills. The success of the individual will be based on targets set on daily profitability, visitor reviews, ability to operate in a quick pace environment exhibiting situational flexibility, leadership, and owner’s mentality.

Highly Preferred: recent experience at a supervisory level within the entertainment, fast-paced retail, theme park, attraction, or hospitality industries.

RESPONSIBILITIES

  • Present and maintain VR World NYC highest standard of service and user experience
  • Manage up to 40 team members on an assigned shift
  • Act as a Manager On-Duty by overseeing and coordinating Front of the House staff
  • Assist with the implementation of cost control measures in all commercial areas
  • Lead profit optimization including customer interactions, supplies and purchasing
  • Intelligent staff reviews, inductions, probationary sign-off, appraisals, and interviews
  • Ensure highest Brand Standard in appearance, cleanliness, health, safety & security within the workplace
  • Enforce company set policies and procedures
  • Perform other duties as assigned – hands-on attitude is a MUST

QUALIFICATIONS

  • Minimum of 2-4 years of service industry experience required in a visitor attraction, theme park, museum, hotel or fast-paced retail environment
  • Self–motivated strong leader with proven success supervising operational teams
  • Passion for providing excellent experiences to our guests is critical. Customer is King!
  • Excellent communication, interpersonal and organizational skills
  • Proven ability to work on multiple projects simultaneously and multi-task as necessary
  • Extensive knowledge of computers including Microsoft Office – Excel, Outlook and Word; familiarity with ticketing systems and POS highly preferred
  • Desire to work in a fast-paced environment with a focus in VR, gaming, entertainment
  • Help identify and implement opportunities for improvement
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
  • College degree preferred.




Tech & Network Manager

VR World is seeking a skilled Tech & Network Manager to join our dynamic and growing team! In this position, you will oversee all technical matters company-wide and manage our technical support team. You will work collaboratively with store operations, content, sales, and various other departments within the company to ensure the delivery of all products in an efficient, timely manner and plan for future needs. The candidate is a great communicator, who is calm under pressure. Preference will be given to candidates who have experience at the enterprise networking level, and can also work well with legacy systems.

RESPONSIBILITIES

  • Plan, organize, evaluate and manage day-to-day IT infrastructure and electronic data operations
  • Manage tech staff by recruiting, training and coaching employees
  • Ensure systems connectivity, access and security including network hardware, software, A/V  and lighting systems
  • Perform network address assignment. Assign routing protocols and routing table configuration. Prepare and maintain documentation of network configurations and cabling layouts
  • Design, deploy, and administer the wireless infrastructure and supporting systems
  • Administer servers, desktop computers, printers, routers, switches, firewalls, smartphones, software deployment, security updates and patches
  • Act in alignment with internal and public user needs and system functionality
  • Establish maintenance protocols, preserve assets, information security and control structures
  • Handle annual budget and ensure cost-effectiveness
  • Engage in regular network troubleshooting activities and resolve network connectivity issues
  • Analyze the current network structure and submit quarterly comprehensive optimization reports
  • Work closely with the content department on successfully launching new VR content
  • Manage build-out, connectivity and daily maintenance of VR bays
  • Review workload and direct tech team on daily projects
  • Maintain up to date inventory on all equipment

QUALIFICATIONS

  • College degree in computer related field is required
  • Minimum of 3-5 years experience in a visitor attraction, museum, hotel or fast-paced retail/ public facing environment as an IT administrator or in similar previous role
  • Excellent knowledge of technical management, information analysis, computer hardware, and software systems
  • Hands-on experience with computer networks, network administration and monitoring tools; hardware and network installation
  • Self–motivated strong leader with proven success supervising teams
  • Excellent communication, interpersonal and organizational skills
  • Proven ability to multi-task simultaneously with little supervision
  • Up-to-date knowledge of new systems, information, software, and upgrades
  • Familiarity with ticketing / POS systems and any of the following: Cisco products, Network Monitoring Tools, Windows Domain, Active Directory, DNS, Microsoft Member Servers.
  • Must be able to lift 15-50 pounds
  • Desire to work in a fast-paced environment with a focus in VR, gaming, entertainment
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
  • Graphic design experience preferred




Graphic Designer (part-time)

The graphic design plays a pivotal role in offering creative solutions to VR World brand, innovation, and experience challenges. Whether it’s perfecting the cadence of a key presentation or discovering a new path to engage users in an online experience, we look to excel in every area from public facing marketing initiatives to internal communications.

As a graphic designer, you will collaborate with content, marketing and operations on a variety of projects. If you’re creative, motivated, and highly articulate you’ve come to the right place! We look for a designers who will bring initiative and will champion VR World brand daily. PLEASE SUBMIT YOUR ONLINE PORTFOLIO WITH THE APPLICATION AND CLARIFY YOUR AVAILABILITY. 


To be successful in this role, you should demonstrate experience with InDesign, Illustrator and Photoshop. Experience with motion and interaction design software, i.e. AfterEffects Sketch, etc. is preferred. We seek a designer with skills and experience across a range of media, including identity, print and interaction design.


RESPONSIBILITIES:

  • Participate in conceptualization and with assistance, develop preliminary concepts in to refined comprehensive design solutions
  • Individually and as part of a team, work on advertising, marketing materials, presentations
  • Conduct background research and generate ideas for projects
  • Assist in working with outside groups to bring to life VR World brand story through print, digital interaction, animation and motion design

QUALIFICATIONS

  • Demonstrated creative ability through a strong design portfolio across a range of static, dynamic and interactive media
  • Demonstrate high quality/accuracy in design standards
  • Ability to apply basic educational principles to creative work
  • Strong technical abilities in InDesign, Illustrator and Photoshop, and web prototyping software (i.e. Sketch) is a plus
  • Proficiency in motion/film editing software such as After Effects and/or Cinema 4D
  • Desire to expand VR World as a brand at the intersection of tech, culture and interactive media
  • Strong organizational skills and an ability to set priorities and manage time
  • Strong verbal and written communication skills with the ability to clearly articulate ideas
  • Ability to drive independently and constructively participate as part of a team
  • Demonstrate a true passion for design and branding
  • An interest in interactive design is a plus
  • Desire to proactively seek constructive feedback
  • Willingness and enthusiasm toward extending knowledge about AR / VR, technology/media, production process, design applications and working methods




Guest Experience Guide

ABOUT THE ROLE

Guest Experience Guide is the embodiment of both the VR World vision and values to our guests. Guides have the responsibility of preparing guests to engage with VR.  Most importantly, you will inspire the average guest to ascend to his or her most playful and curious self, while breaking through mental boundaries for a life-changing experience. Guides must have a magnetic personality for creating an amazing customer experience. You must be professional, able to multitask, remain pleasant under pressure, and provide warm and attentive service.  VR World is a collaborative team and startup, and we want like-minded individuals to bring ideas and actions to provide better service to our guests.

RESPONSIBILITIES

  • We are all about hospitality at VR World, and you’ll be a major part of it! You will welcome and guide our guests through each experience from onboarding, explaining the content, and cheering while they’re in play!
  • Encourage guests to leave with personalized videos, photos, and stories to share with friends.
  • Troubleshoot and provide technical support when issues arise and communicate it to our Tech team.
  • Maintain the daily day-to-day aesthetic appeal of our venue
  • Follow safety procedures to ensure guests safety

QUALIFICATIONS

  • Applicants must have at least 2-3 years of customer service experience.
  • Engaging personality, positive attitude, and organizational skills
  • Entrepreneurial spirit with the passion for Mixed Reality Entertainment, Arts and VR World Brand
  • Must work nights, weekends, and holidays




Director of Events & Group Sales

VR WORLD is building the Future of Social Entertainment. Helped by Virtual Reality and other 21st century technologies, we created another way to have fun with friends, and a fantastic place to celebrate with colleagues. We are looking for a sales leader to join our team as Director of Events and Group Sales. ONLY CANDIDATES WITH SOLID SALES EXPERIENCE IN HOSPITALITY, ENTERTAINMENT, NIGHTLIFE, AND CULTURAL ATTRACTION INDUSTRIES ARE INVITED TO APPLY.

SUMMARY

The Director Events & Group Sales is the primary staff person responsible for actively prospecting, soliciting, and closing events and group visits (corporate, private and tour groups) and coordinating the daily operations of the group sales program.  The core focus of this position is the development of sustained events business and group attendance that meets established annual revenue and visitation goals. Additional duties include working with the local community to build the organization’s presence in the entertainment, hospitality and tourism industry, toward the goal of increasing attendance. The position will require working cross-departmentally to assist in marketing, develop new programs and strategies, and internal coordination of the events team.

RESPONSIBILITIES

  • Oversee all sales channels within sales department 
  • Meet or exceed goals for new and returning contracts
  • Develop and manage sales budgets, sales plans and forecasts to achieve revenue targets and revenue distribution goals across all channels
  • Coordinate with marketing proactive events and group sales strategy and collaborate on advertising and collateral needs for department
  • Monitor and provide regular analysis of competitor products, sales, and marketing activities 
  • Develop and recommend product positioning and pricing strategy 
  • Provide accurate weekly and monthly performance reporting
  • Establish and maintain relationships with NYC hospitality, entertainment and tourism industry influencer and key strategic partners
  • Attend hospitality networking events to promote VR World and develop its strong positioning in group sales offerings
  • Meet with clients, assisting Sales Coordinator with maintaining relationships and negotiating.
  • Maintain CRM system, generate and track Group Sales leads, inquiries, lost business, sales revenue, and provide ongoing status reports as required.
  • Develop and participate in targeted group outreach events and programs; make personal appearances to sell events to VR WORLD. 
  • Supervise all phases of group contracts; booking, secure deposits and payments. 
  • Report on customer relationships, sales forecasts, and new prospects.

SKILLS & REQUIREMENTS

  • 8-10 years’ sales experience in NYC hospitality sales, event planning  (nightlife, culture, F&B, music and film festivals, or lifestyle brands)
  • Passion for sales in high volume environment. Proven ability to generate, pitch and close inbound and outbound sales leads
  • Broad network of corporate and private events planners and managers (existing pipeline a plus)
  • Positive, outgoing attitude and impeccable professional appearance in all circumstances
  • Outstanding communications skills, both verbal and written, with an emphasis on diplomacy of persuasion and generating action
  • Interest in AR / VR / technology / experiential retail  is a plus
  • Bachelor’s degree – preferably in Hospitality, Business or Event Management
  • Acute attention to details, highly organized, analytical thinker and writer
  • High familiarity with at least one POS and one CRM system, superb MS Office budgeting,  reporting and presentation skills

Compensation: Looking to bring in the best in class




Marketing Director

We are looking for an experienced, creative Marketing Director to drive omnichannel strategy, planning and execution across paid search, SEO, social platforms, and more. ONLY CANDIDATES WITH EXPERIENCE IN HOSPITALITY, ENTERTAINMENT, NIGHTLIFE, AND CULTURAL ATTRACTION INDUSTRIES ARE INVITED TO APPLY.

You are the best. You are a talented, hardworking teammate and a personality. You have a genuine passion for interactive media, entertainment, and hospitality. You will own the marketing calendar and will lead the marketing efforts to improve and expand our operations as we scale. Your track record, creative abilities, and on-brand attitude will resonate with our audiences and will bring entrepreneurial spirit as you work with various team members. This is a great opportunity for a results-driven dedicated team player who is looking to join a growing organization.

YOU WILL:

  • Lead marketing efforts for VR World flagship venue
  • Develop and implement a growth strategy, marketing plans and calendar to maximize revenue and brand awareness
  • Manage, develop, create marketing materials and campaigns, mostly on digital and social platforms, but also traditional media
  • Develop and manage venue level initiatives that drive ticket sales and memberships from promotions to leveraging seasonal opportunities, relevant events, charity alignment, sponsorships, etc.
  • Apply creative abilities that drive awareness, engagement, and conversions through analysis and research
  • Resonate with VR World audiences maintaining consistent brand messaging throughout all platforms
  • Develop and manage venue level programming to drive memberships, ticket sales and leverage market opportunities (celebrity alignment, community programs/ticket offers, relevant NYC events, charity alignment, etc.)
  • Evolve and deliver forecasting and budgeting. Provide accurate weekly and monthly reporting tracking KPIs and ROI
  • Provide support to other teams by offering advanced metrics and guidance
  • Apply the latest digital and social media trends by introducing new channels to increase performance
  • Work closely with event sales, operations, nightlife, and content team members to implement effective marketing contributing to consumer’s trust and relationship

YOU HAVE:

  • 7+ years of marketing experience and performance marketing, advertising, social media, paid search and affiliated areas in entertainment, lifestyle, hospitality or agency representing such clients
  • Deep knowledge and B2C experience in digital and social platforms
  • Leadership and interpersonal skills fostering a team environment in a rapidly growing company
  • Outstanding communication skills in framing POV, strong reporting and analytical skills
  • Track record and ability to function without layered corporate support prioritizing long term corporate goals with short term location-based performance objectives
  • High proficiency in-office communication, graphics, video, and marketing tools
  • Meaningful interest in mixed reality, gaming, art, nightlife, entertainment, hospitality, and community engagement

THE RIGHT CANDIDATE MUST DEMONSTRATE EXPERIENCE, TRACK RECORD AND A SOLID CREATIVE ABILITY WITHIN RELATED INDUSTRY.

COMPENSATION

Competitive salary with a performance-based bonus to bring in the best candidate. Additionally, you can expect continued corporate growth and a long term incentive package after the first year of successful employment.